Phone Agent Source

Re.: Consumer complaint and report of possible illegal operation, www.phoneagentsource.comSummary of Complaint:On 05/20/2010 I visited the site www.phoneagentsource.com and ordered a $1.00 "instant report." Rather than the report I got a "cannot provide you with a report at this time" message. A few minutes later I thought about this and decided to check to see if there were comments about the company on the internet. There were many, all negative. Although it seemed almost universal that no one was ever refunded the $1.00 charge, this didn't seem to bother too many persons. However, there were many complaints about the company billing a surprise $18.95 monthly charge after any order from them, cancelled or not, and making it quite difficult to stop or obtain a refund for these charges.Because of this, I contacted the company immediately. The conversation I had with the agent ("Kristy") is copied below. In my opinion this company could use some official scrutiny. The registrant is listed with a Pompano Beach, Florida address, but the geo information gives San Antonio,. Texas. Please note that this is a relatively new site, created on 12/15/2009. This leads me to think that perhaps the site creators have worked similar operations either previously or simultaneously. If so it would be much more useful to take action against the site owners and principals than the site itself.Here is the WHOIS information for the site:Administrative Contact [212****]:Moniker Privacy Services PHONEAGENTSOURCE.COM@***.comMoniker Privacy Services20 SW 27th Ave.Suite 201Pompano BeachFL33069USPhone: +1.954984****Fax: +1.954969****Please note that the site, although new, is generating substantial traffic:Index Info For: phoneagentsource.com Alexa Rank: 41,856 Quantcast Rank: 2,207 Compete Rank: 5,518 Host IP: 67.192.202.4 Site Hosted in: United States Owner: ICANN Registrar: MONIKER ONLINE SERVICES, INC. Site Age: 6 months Created: 2009-12-15 Expires: 2010-12-15 Updated: 2010-04-12 Domain Suffix: Commercial Archive: phoneagentsource.com in the past The following internet conversation took place on 05/20/2010 at about 9:30PM. In it I ask for my $1.00 payment back and for assurance that there will be no other charges, namely an unrequested automatic monthly "membership…to insure continuous protection service for our customers" charge, in the future. Please note that the agent did note that the company policy was to make the consumer go through an unwieldy process to do this, but when pressed said it could be taken care of then and there. Please also note that the agent promised they would issue a credit for the $1.00 charge to my credit card company within five to ten days. The $1.00 charge did appear on my statement dated 05/20/10. As of 06/02/2010 no credit has been issued.https://server.iad.liveperson.net/hc/4156****/?cmd=file&file=chatFrame&site=4156****&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/3a&referrer=http%3A//www.phoneagentcs.com/service_other.php&sessionkey=H169744****46574****-*953534****2397****K101767****Please wait for a site operator to respond.You are now chatting with 'Kristy'Kristy: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?you: xxxxxxKristy: Hello, how may I assist you today?you: Just requested a report. Got no info. Need to have charge AND my account cancelled immediately.Kristy: In order to pull up your account, could you please provide me the email address and phone number you used to order our services?you: Sure.you: xxxxxxKristy: Please wait while I check your order details in our system.you: xxxxxxxxKristy: I'm sorry that our database did not find the information you were looking for. This happens very rarely. Usually this means that there is some redundant information in the system. But, don't worry. I'd like to help you out. We do have experts on hand that can perform a manual search for certain customers. Kristy: Just to make sure I'm looking at the right records here, can you confirm the name or number you were searching for? I know it's a hassle, but I want to make sure this gets done right! you: No problem, but right now I have checked other internet comments on your company and want to make sure my account is cancelled, NOW.Kristy: I'm sorry that you have decided to cancel your membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request. You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step. I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed.you: The search, BTW, was for a tel. # 954-668-****you: Please let your manager know that if I am ever charged a monthly fee I will be posting complaints in as many places as possible.risty: If you follow the cancellation process, you will not be charged further.you: I see absolutely no reason why it should be such a hassle to cancel an account with a monthly charge I was never informed about. It is ridiculous that I have to spend any time at all getting out of something that I wouldn't have even known about, as nothing in the "click here and all you'll be charged is $1.00" contains no such information. Repeat, tell your manager to take care of this NOW.you: I also want the $1.00 refunded.Kristy: Ok, I have cancelled your membership effective immediately. Your cancellation number is: 45829Kristy: I apologize for the inconvenience. We have even had one of our expert technicians perform a manual search for the information you requested, it simply doesn't exist in any of our data banks. We'd be happy to search for another name or number for you at any time in the future at no additional charge.you: Thank you very much for your help. I guess the $1.00 has also been refunded and my credit card number expunged from your system?Kristy: I apologize for your inconvenience, I will issue a refund for $1.00 to the credit card you purchased from. The refund will take 5 -10 Days to show on your credit card statement.you: Kristy, thank you very much. I do appreciate the immediate cancellation. Will my personal information and credit card number now be removed from your records.Kristy: It will be removed.you: That should do it then. Thank you for your help.Kristy: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one. Kristy: Please feel free to come back for any further assistance.you: Will do, but hoping it will be unnecessary!Kristy: Good Bye.you: Good bye, and thanks.This is information from the company website. The page is apparently for displeased customers. Please note that this is a company that does not notify a person who orders from their site that they will be billing the person $18.95 monthly from the time of the order "" they just do it without notification. I learned this by checking comments about them on internet consumer comments. Unless one does this there will be a surprise $18.95 credit card charge monthly to someone who has ordered a $1.00 report, and this will continue until the consumer takes action. However, the company is apparently set up to make taking action as difficult as possible. Welcome to the Phone Agent Customer Service Website Please select from the following options: ________________________________________I Never Received My ReportWe're sorry that you did not get the results you were looking for. Sometimes the information is not readily available in our electronic database. This is rare, but does happen from time to time... Regarding $18.95 ChargeOn My Statement.The PhoneAgent membership program has been implemented to ensure continuous protection service for our customers, and is part of all orders at the cost of $18.95 per month... OtherIf none of these apply and you have other questions, please click here. This is my original order: http://www.phoneagentsource.com/receipt_250310.php?memebrship_continue=no&txnID=346483 Congratulations, Your Order Is Complete Order Summary Order ID: 346483 Item Description Today You Paid Quantity Price Instant Report 1 Instant Report + Identity Security & Resource Suite $1.00 1 $1.00 Sub Total $1.00 Grand Total $1.00 This is also from the company website. Several internet posters mention that although they did click the "Refund Me" button, they were charged but never recredited the $1.00. Some also had the $18.95 monthly charges appear although they had hit the refund button. Of course, without doing the internet research they would have had no reason to expect that they were now considered "members" and would be charged monthly for this, as there is no notification on the site when one orders. http://www.phoneagentsource.com/no_detail_found.php?success=no We're sorry but after looking at your request and manually going through the available records we cannot provide you with your report at this time.This is because we have some questions about the accuracy of the information available and whether or not it would be legally compliant to release it. We don't think that providing you with potentially misleading or incomplete information would be fair to either you or the person you are trying to get a background report on. Therefore, it is always our policy to err on the side of caution. You can only make a valid judgement when you have information you can trust. And, we don't want to put you in a position of potential legal jeopardy. That said, your request has been red flagged in our files. Over time more information may become available and we may be able to purge inaccurate data. In addition, we believe that some of the legal restrictions on this information will shortly expire. As soon as any of those events occur, our staff will send you an email so you can pick up your complete report. Thank you for your patience. We are more than happy to help you with additional look up requests. Don't want to wait?, click "Refund Me" for a refund and 1 search credit.

AW Phone Agents Source - Beware! I called to cancel this at least 5 months ago. I used this service one time and decided it didn't work for me. So, I called them and cancelled my membership. For the past 5 months they still charged my Visa Card $18.95 per month. I called again today to complain. They told me that they will refund the five months within the next 7 to 10 business days. I will let everyone know in 10 days, if they did yet again do, what they say they're going to do. Be careful!

DO NOT SIGN UP WITH THIS COMPANY!!!!! I Came across Phone Agent Source and they claimed to give you information and a trial for only 1$ so I figured for 1$ why not. I paid the dollar and they didnt give me any of the information they claimed they would and the dollar was only forone credit to use for one informational report. So I figure I'm an idiot let me cancel this thing (they say if you dont cancel within a certain number of days they start charging you the monthy fee of $18.95. Now canceling the account was the difficult part until I clicked the live chat with an agent option. I am going to copy and paste the cnversation I had below: (please don't mind all of my typose, I need a new keyboard lol : Please wait for a site operator to respond. You are now chatting with 'Kristy' Kristy: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with? you: my name is kate Kristy: Hello, how may I assist you today? you: i would like to cancel my account Kristy: In order to pull up your account, could you please provide me the email address and phone number you used to order our services? you: katedfarley@***.om there was no phone number you: .com rather Kristy: Please wait while I check your order details in our system. you: k Kristy: May I ask, why you would like to cancel your membership with us? you: because the tnire thing was a scam Kristy: This is not a scam. Please let me know any questions or concerns you have about this offer. you: well clealy I feel that it is. I'd really rather not get into it and would just ike to cancel my involvement with your website you: hello? Kristy: I'm sorry that you have decided to cancel your membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request. You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step. I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed. you: this is rediculous, there are reviews all over the internet that refer to your wbsite as a scam. I am going to cancel the credit card that I gaver you people and if this doesn't happen exactly as you just described (which sounds like completely bull) you will be hearing from my lawyer and I will contact everyone else who posted bad reviews and your company will have a class action lawsuit on their hands for fraud Kristy: Just a moment please. you: hello? Kristy: Ok, I have cancelled your membership effective immediately. Your cancellation number is: Kristy: 68511. you: I would like a confirmation page immediately sent to my email while I wait Kristy: You can send copy of this chat to your e-mail by clicking send to e-mail link. you: no. after reading what have read about your website and after you claiming you did not have the authority to cance my account and then five minutes later suddenly you did, I want somethign in writing Kristy: I have given you cancellation number . you: I WANT SOMETHING IN WRITING SENT TO MY EMAIL BOX FROM YOU you: or will I have to take legal action? you: because im sure the other hundreds of people you guys scammed would love to sue you people Kristy: Ok. We are sending you confirmation mail and you will receive it soon. you: no, you are to send it to my EMAIL and I am going to wait here until I get it. If I dont get it within the next ten to fifteen minutes I am persueing legal actions Kristy: Ok .Please wait. you: It needs to say that I will not be charged anything as well Kristy: You will not be charged further. you: IN EMAIL FORM you: why are you dragging this out, just do the right thing and you won't get sued for fraud and I can be done with this you: this is rediculous you: and not further you: I WILL NOT ETCHARGED AT ALL Kristy: Please check your email. We have send the email to you. you: GET CHARGED you: the email needs to say that I will not be charged period. you: stop playing stupid please and just get this over with Kristy: Please check your email We have send the email to you. you: there is no email stating that I will not be charged Kristy: Just a moment please. Kristy: Cancellation number is the confirmation that you will not be charged further. you: refund the dollar you: NOW Kristy: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a refund to the credit card you purchased from. The refund will take 5 -7 Days to show on your credit card statement. Kristy: Is there anything else I can help you with today? you: i am currently handling thi with my bank, you did not refnd my dollar immediately, prepare to hear frommy lawyer you: there will be financial repurcussions, you will pay for scamming people, you can believe that Kristy: I am sorry this is profession transaction and it will take 5 -7 Days to show on your credit card statement. you: youve lied to me this entire conversation i believe nothing you say. I will be filing with my lawyer you: and contacting everyone else youve scammed Kristy: This is not a scam. Please let me know any questions or concerns you have about this offer. you: IT IS A SCAM YOU LIAR Kristy: This is not a scam. you: if you dont think its a scam then google your companys name and reviews there are tousands of people online who also say this is a scam....IM DONE WITH THIS, LET YOU SUPERIORS KNOW I WILL SEE YOUALL IN COURT Kristy: Is there anything else I can help you with today? you: you can rot in ***, that would help me today

I've read here many Phone Agent Source complaints. I honestly don't remember ever signing up for any $1 service, but I have had $18.95 pulled out of my bank account monthly for at least five months. I have no idea what is it is for. I called several times and never got a live person. It even disconnected me~! Then, I want on live chat and they said they were having technical issues with their database so they couldn't cancel me. So then I called again and actually got through to "customer service." The guy said he couldn't find my account under my name, address, credit card etc., so he couldn't cancel. He said they were opening up an "investigation." I think I'm just going to have to cancel my credit card to get these leeches out of my account. I don't see that reporting them to my state AG or anything will accomplish anything. Anyway, there's my story. AVOID them if you can!

We canceled immediately and I spoke with a Roberto this morning who agreed that I canceled in July. But told me that I had to phone back to re cancel and I did not do that so I have been charged $18.95 per month. This company is slamming unsuspecting consumers and getting away with millions of dollar. Just another internet scam, which the local police fraud squad are not interested in investigating as its such a small amount, But when you add up how many customers are being scammed its a huge million dollar scam. When will these companies stop getting away with it?

http://www.phoneagentsource.com ( ripoff source ) the 1.00 DEAL is to get your debit card info. This company stole 113.00 out of my bank account and once I caught it only offered me half my last months that they stole, 18.95. Half of 18.95!! after taking this out of my account for several months. They let you believe you pay 1.00 when you use your debit card, but then charge you 18.95 every month. Talking to a live chat person from their company after much complaining they only agreed to give me the full month of 18.95 back!!! Geesh thanks.

I paid for a year sub. and was only able to use it ones whats up with that its such a rip off all I get now is that the site is having difficulty that been going on for months a lot of BS if you as me I want my money back NOW! if anyone is thinking about paying for this service DON'T you will be SORRY if you do! this is a SCAM do not get this service if you are SMART I have never seen such a scam I have another service and I have never had any problems with it but this service is a JOKE and Definitely a SCAM

The SAME EXACT thing happened to us. We used this company to trace a call from a payphone that was calling us in the middle of the night. We were told we would be charged $1, and have been charged $18.95 for 3 months. We also just got charged an international fee today. We have tried to get them to refund it, but they won't. I will threaten BBB action, and contact my band to dispute the charges. DO NOT USE THIS RIDICULOUS COMPANY!!!!! I never checked a box or ever authorized a payment other than the $1. I read all the fine print and it mentions nothing about other charges.

I have had several payments of $18.95-$20.00 at least 4x per month taken from my credit card from a company called phone agent. I have tried several attempts to cancelled a membership I never asked for in the first place. Now they tell me I have 4 separate accounts is why so much money is taken from my credit card every month. I have called them by telephone, I have emailed and have contacted phone agent by live chat to cancel. They keep assuring me that my accounts are cancelled but they keep taking the money from my credit card. I have never used this service and have attempted to cancel for over a year. Does anyone have any other suggestions? Phone agent takes on average $100 per month from me. Phone agent are sleazy crooks!!

It took 3 tries to get a "live chat" operator on-line. Here's the transcript of my eventual live chat. Funny how it went from "I don't have the authority" and "you must wait 48 hours" TO "your membership is cancelled effective immediately" once I said I had printed out a copy of our chat to send to my credit card company. Please wait for a site operator to respond. You are now chatting with 'Angela' Angela: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with? you: christine Angela: Hello, how may I assist you today? you: i'm sure i'm not the first to tell you that i linked onto the "$1" search, gave my credit card information and then saw that it was actually $4.95 + $1"for a service i did not want and it was charged before i could confirm the purchase. I did not receive the report i wanted because the site wanted login information i was never given and i would like to cancel, please. Angela: In order to pull up your account, could you please provide me the email address you used to order our services? you: to confirm, this is phoneagentsource.com, yes? you: hello? Angela: Could you please provide me the email address you used to order our services? you: bet****al@*****.com Angela: Please wait while I check your order details in our system. you: thank you. Angela: We charged you $1 for the trial. Angela: Your Login Detail Angela: Username : bet****al@******.com Angela: Password : *********** you: thank you; however, the receipt that came up said, $5.95. Additionally, it said that if I didn't cancel I'd be charged $18.95 unless I canceled, which I would like to do now. It told me this AFTER the receipt came up. Additionally, there were 2 links that said "click here for a refund", neither of which helped me. Angela: I'm sorry that you have decided to cancel your Phone Agent Source Membership. I do not have the authority to cancel your account; however, my manager has now been notified of your request. You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step. I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed. Angela: I apologize for the inconvenience. We have even had one of our expert technicians perform a manual search for the information you requested, it simply doesn't exist in any of our data banks. We'd be happy to search for another name or number for you at any time in the future at no additional charge. you: Okay, can I re-access the "instructions in a RED OUTLINED BOX" at the top of the page now by logging in with the login information you gave me after 48 hours? Angela: Your cancellation request has already been received, however you must now confirm your request or the cancellation will not be processed. Please log into your account after 48 hours and follow the instructions in the RED OUTLINED BOX at the top of the page. you: Thank you for your help. I have printed this discussion to forward to my credit card company. Have a wonderful day and thanks again. Angela: Just a moment please. Angela: OK, I have cancelled your Phone Agent Source Membership effective immediately. Angela: Your cancellation number is : Angela: 959** you: thank you. Angela: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one. Angela: Please feel free to come back for any further assistance.

I received a "international" debit/credit card charge of a $1.00 which they automatically remimburse but then put a charge of $18.95/monthly fee, FOR WHAT? I never heard of this company, I don't give out my information to sights like that. How do I stop them from charging me more!!!!! My husband is unemployed and we simply don't have that extra to even play around with!!!!! How do I get this off of my account????? How are people able to get my Visa numbers to even charge me with this *** charge?? Someone HELP ME!!!!

I won, finally, but it took a lot of persistence. I'll report again if I have any more problems. Here is the online chat text from my attempt to unsubscribe. You are now chatting with 'Sable' Sable: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with? you: Xxx Xxxxxx Sable: Hello, how may I assist you today? you: I want to unsubscribe from service Sable: In order to pull up your account, could you please provide me the email address and phone number you used to order our services? you: xxxxx@***.com Sable: Please wait while I check your order details in our system. you:xxxxxxxxxx Sable: May I ask, why you would like to cancel your membership with us? you: The search I did on Xxxxxxx Xxxxxx returned very little information and the information was out of date by a year. It did not include any criminal history which this person has - within the past year. Sable: I'm sorry that our database did not find the information you were looking for. This happens very rarely. Usually this means that there is some redundant information in the system. But, don't worry. I'd like to help you out. We do have experts on hand that can perform a manual search for certain customers. you: I waited 3 hours for the manual search. I got more information than your service found by just typing in the name and following the "teaser" information on other sites. Please end my subscription now. Sable: Just a moment please. Sable: I'm sorry that you have decided to cancel your Phone Agent Source Membership. . I do not have the authority to cancel your account; however, my manager has now been notified of your request. "¨"¨You must log into your account after 48 hours and confirm your cancellation by following the instructions that will appear in a RED OUTLINED BOX at the top of the page. Your account will not be cancelled until you take this final step."¨"¨I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed. you: That is a ploy so that I may "forget" to confirm my cancellation and you can continue to bill me. Sable: I apologize for this delay, but this procedure is in place to ensure no cancellation is ever missed. Sable: You will not be charged further if you will login in your account after 48 hours and follow the cancellation information. Sable: You will be charged for monthly membership fees on Jul 08, 2010. you: As a matter of fact, the TERMS were never presented before I could sign up. Sable: I am sorry but for cancellation instructions you have to login after 48 hours. Sable: Your cancellation request has already been received, however you must now confirm your request or the cancellation will not be processed.  Please log into your account after 48 hours from now and follow the instructions in the RED OUTLINED BOX at the top of the page. you: I signed up for a $1 one time fee. I will not pay a monthly fee. I never checked anything that said I had read and agreed to the terms. Sable: Please log in to your member area after 48 hours there you will find cancellation instructions which will appear in a RED OUTLINED BOX at the top of the page and confirm your cancellation by following the instructions. Sable: Once you will confirm cancellation you will not be charged further. you: I'm glad to have this conversation in writing, because I am able to snapshot and copy and past the text so I may report your company and post negative reviews where ever I can. Sable: Just a moment please. Sable: OK, I have cancelled your Phone Agent Source Membership effective immediately. Sable: Your cancellation number is : Sable: 80736. you: Thank you Sable: Is there anything else I can help you with today? you: Just make sure I have no more than $1 on my charge account. Sable: You have been billed only $1 for the special introductory trial offer. you: Good Sable: Your account has been completely cancelled from our database and you will not be charged further. Sable: Is there anything else I can help you with today? you: I hope you can find a job with a decent company, Sable. Sable: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one. Sable: Please feel free to come back for any further assistance.

I signed up for their trial memebership and was charged $ 1.00 and did not receive the information that i requested. I was also bumped off their site right after I gave them my debt card information and just figured I was out the $1.00. I have been charged $ 18.95 per month since and three months later I realized what the problem was. I contacted them and they refuse to refund my momey saying it is in their contract that I agreed too. Kind of hard to agree when being bumped off their site. SCAM!!!!!!! they suck and I am pissed.

Phonesourceagents.com is the worst online website and company I have ever dealt with. They rip people off. Their system is NOT user friendly and any money they take directly fromour account is NON-REFUNDABLE. If you choose to use their website or services be prepared to get scammed!!!!! They don't fully diclose what you are getting into until they start taking out money out of your account. If you want to find someone or some information about someone DON'T use this company. The information they give you is nothing more than looking in a phone book. To ALL consumers avoid using PHONESOURCEAGENTS.com

On 8/23/2010 I spoke to Shirley on the Chat window. My debit Card was not refunded the amount she said she refunded. Contact me at 915-204-****. The amount was 18.95, she was suppose to refund me 50% nof that amount I have not seen it as of yet. This why I got another debit card and my checks are being deposited there. According to the 100 words I only had 67 words. So what do I say now. Accept that I am letting people know that your company can not be trusted,thanks but no.